FAQs

01. What size should I order?
Size is a personal preference so we are not able to make recommendations on fit. However, please note that all sizes on our site are in US sizing. In addition, you can differentiate between mens, womens, kids and children’s sizing with the following keys:

Womens shoes are denoted with a “w” in front of the size. For example, a w7.5 would be a women’s US size 7.5.

Kids sizes are unisex and kids styles are noted with the following codes in the style name:
BG – Boys Grade-School
GG - Girls Grade-School
GS – Grade-School
In addition, kids sizes are noted with a "Y." A 4Y would be a kids size 4 in US sizing.

Infant, toddler and preschool shoes are noted with the following codes in the style name:
TD - Toddler
PS - Pre-School
C - Children
Infant sizes are also noted with a "C." An 11C would be an infant size 11 in US sizing..

Size conversion:
The size conversion from women's to men's shoes is 1.5 sizes down. For example, if you were a size 8 in women's, you'd be a size 6.5 in men's.
Women's sizing runs 1.5 sizes larger than youth (GS) sizing. Formula: (your shoe size) - 1.5 = your youth size

Size Help

02. Do I need to set up an account to place an order?
No, you can always place an order and checkout as a guest. As a registered user you will have the advantage of being able to easily see all of your previous orders, and store your billing and shipping addresses for future orders. All information provided to registered users is also emailed to guests. Registration is simple and free.

03. Is my personal information kept private?
Please be assured your personal information is kept private and confidential and at no point will we share it with a third party. For more information please read our Privacy Policy in full.
 

04. When will my order arrive?
Before package sent out, we will confirm every order's details & shipping information with every customer. And it usually costs 4-10 business days during the shipment.  You can Track Your Order online in 1-2 days after order confirmed.
Please note: we do not provide expedited shipping. If you need your order by a specific date, please contact customer service before placing your order.


05. Why Payment Failed?
Unfortunately,
There are some reasons for payment failed:
1, if the billing address is not same as the address of credit card; the bank will not let the payment go through;
2, the bank will block some transactions - called 'Authorized / Do not honor / Please contact the issuing bank'. This is the most common and general declined message for transactions that are blocked by the bank that issued the card. You can call the issuing bank (the number is typically printed on the back of the credit card), and ask why the transaction was declined and clear up any problems that are causing the card to be declined. Once the issuing bank confirms that they will approve future attempts, try the transaction again.
Or you can also use a different credit card account, and attempt the transaction again.
However, if you do not want the transaction, no further action is required.
3, The failed reason called “insufficient funds''; please make sure there is enough money in your account.
4, if you you don’t know the reasons on failed but still want the order, please contact us at any time, we will check with the bank for you. .

06. I just received my ship confirmation e-mail and notice that the information is incorrect. How do I change it?
Please send us the correct information asap. But usually, before sending out the package, we will check with customers about the shipping info. So, please don't too worry. 

07. Can I exchange a pair of shoes that I purchased which are too small/big for the correct size?
Yes, you can return back for a correct one. For the details, please read the Return Policy Page.
 

08. Why is my order out of stock?
Although we update our inventory on a daily basis, for some hot styles, we may receive orders at the same time frame and orders will be processed in a first come first served basis. Once finding order is out of stock, we will notify our customers in 24 hours, they can change to another desired style(balance will be refunded or extra paid) or apply a refund.

09. Why does my bank statement show two transactions for the same order? Was I double charged?
If you pay for your purchase with a debit card, your bank statement will display both a pre-authorization and the final sale. The pre-authorization hold will drop off within a couple days, depending on the policies of your bank. This hold allows us to verify that funds are available and enables us to proceed with processing your order. With a debit card, the pre-authorization hold and final charge cannot be combined in one transaction.

10. What is your return policy?
Please visit the return policy page to know details.